Refund Policy
Last updated June 18, 2026.
All IM Form licenses come with a 14-day money-back guarantee, no questions asked. If you are not satisfied for any reason within 14 days of payment confirmation, contact us and we will issue a full refund.
We want you to be completely satisfied with IM Form. Software purchases can feel risky — you may discover a product doesn't fit your workflow, your server has compatibility issues, or you simply change your mind. We understand this, which is why we offer a straightforward 14-day money-back guarantee with no justification required.
✅ Full refund within 14 days of payment — any reason, no questions asked. ✅ Refund if the plugin cannot be activated due to a confirmed bug on our side that we cannot resolve within 72 hours. ✅ Refund if you were charged twice due to a billing error.
❌ Requests after 14 days of payment confirmation, unless exceptional circumstances apply. ❌ Partial refunds for unused time on annual licenses cancelled mid-term (after 14 days). ❌ Refunds on renewals once a renewed key has been activated, unless charged in error. ❌ Issues caused by third-party plugins, themes, or server configurations outside our control.
Email support@intometrics.com with subject line [REFUND REQUEST]. Include the email used to purchase, your order/payment reference, and your license key. We process eligible refunds within 3 business days. Your license key will be deactivated at the time of refund.
Refunds are issued to the original payment method. For Wise/bank transfer payments, we return to the sender's account. Bank processing times (3–7 business days) are outside our control.
Licenses are annual and non-auto-renewing. We email you before expiry — you choose whether to renew. If you renew and change your mind within 7 days (and have not activated the renewed key on a new domain), contact us for a refund.
We review requests outside 14 days for: serious undisclosed bugs we cannot fix in reasonable time; duplicate purchases; extenuating personal circumstances (documented medical emergency, bereavement). These are at our discretion — email us with full context.
Nothing in this policy limits your statutory rights. EU/EEA residents: we honour the 14-day cooling-off right under the EU Consumer Rights Directive regardless of digital goods exceptions. Philippine residents: the Consumer Act (RA 7394) and DTI regulations apply. UK residents: Consumer Contracts Regulations 2013 may apply.
support@intometrics.com · Subject: [REFUND REQUEST] · Response within 1–2 business days.